1. CD keys are non-refundable once they have been sent out via our automated email system. Once the code has been delivered and used by the customer there is no return or refund of any kind.
2. Refunds will not be issued based on technical failure of a game or failure to meet the minimum requirements to run the game on your computer.
3. If, in the unlikely event you receive a key that does not activate your game, please contact with us asap via e-mail address: firstname.lastname@example.org.
4. Refund is possible, if in more than 48 hours after the payment you have not yet received the cd key or if the code you have purchased is out of stock and it will not be available within the next 48 hours.
5. If CD key is proven to be unused then a full refund is processed within 48 hours of returning the CD key.
6. Refund is not possible, if for any reason, the game publisher decides to change language or region restrictions. K4play is not responsible for any changes made after the time the purchase was made.